Returns & Exchanges

The MCA Chicago Store is committed to your satisfaction; if you are not entirely pleased with your purchase, you may return eligible items within 30 days of receipt for a full refund or exchange. Items must be in their original, unused condition and accompanied by the original sales receipt.

1

Initiate Your Return

Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number and confirm your item's eligibility.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all tags and inserts are included to prevent damage during transit.

3

Label and Ship

Affix the provided return shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Refund

Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing