Frequently Asked Questions

Everything you need to know about shopping with the MCA Chicago Store.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within the contiguous United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We accept returns on most items within 30 days of purchase, provided they are in original condition with all packaging. Please note that sale items and custom prints are final sale.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.

Are the products sold online the same as those in the physical museum store?

Most of our popular items are available both online and in-person, though we occasionally offer exclusive web-only products or limited edition gallery releases.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Do museum members receive a discount?

Yes, MCA members receive a 10% discount on most purchases. Simply log in to your member account before checking out to see your savings applied automatically.